BODY SHOP REPAIRS

BODY REPAIR

Body repair is the mainstay of our business. Our body repairs are carried out to Thatchams / manufacturers methods by highly trained professionals.

As an accident repair centre, there aren't many vehicles makes & models we haven't seen, so you can have the piece of mind that your vehicle is in the best possible, professional hands.

VEHICLE PAINTING

Whether you want to refresh the look of your car or cover up a nasty scratch, our expertly-trained technicians will advise on the best course of action once the vehicle has been assessed. We’ll inspect the vehicle to identify the work needed to achieve the results you want. We use the highest quality materials for your vehicle, and work quickly and professionally. 

ALLOY REFURBS

If your alloy wheels are looking a bit tired, pitted from wear or you've just caught them on a kerb we have the capability to restore and repair them, be they powder coated, diamond cut, split rims or two tone


SCRATCH REMOVAL & POLISHING

Light scratches from repeated washing can make paint look dull and flat. Our painters and valeters are expert in reviving tired paintwork and giving your vehicle the gleaming treatment. Ask us about our paint restoration packages


ANTI-FREEZE TOP UP

Make sure your car is ready for seasonal changes by ensuring the anti-freeze is at recommended manufacturer levels


AIR CON SERVICING

Keeping you cool or warm, we can do both my making sure your vehicle is ready to cope with whatever weather is thrown at it. Air-Con need re-gassing from time to time to ensure it is working correctly and efficiently.


Accident Repair

It's taken care of...

  • We'll provide you with a courtesy car while your car is off the road
  • We'll liaise with your insurance company and third party


Accident repair is our specialism, let us take the hassle away from you. We have over 40 years experience in the automotive industry and our aim is to get you back on the road as quickly as possible.


While your insurance company may try to persuade you to use their "approved repairer", remember it's your legal right to choose where your vehicle is repaired. Many of our customers specify they want us to carry out the work, because they know they will get a more professional and courteous service. Don't worry, we will liaise fully with your insurer and get you back on the road ASAP.

 

Our workshops are equipped with the latest technology, and we work closely with vehicle manufacturers to ensure our repairers training and knowledge is kept up to date. All work is carried out by skilled, qualified technicians and we provide a 3 Year Guarantee on All Body Repairs.

 

Keen on green? So are we. We operate a sustainable recycling program, whereby all materials replaced are disposed of in a safe and environmentally aware way, and we only use water based non-solvent paint.

 

Non-fault claim?

 

Been in an accident that's not Your Fault? Contact us right away - we can save you money. Our claims management team will act on your behalf, taking care of all legal aspects, compensation if applicable and rapid delivery of a replacement vehicle of the similar standard as your current model. We will make sure repairs to your vehicle are carried out as quickly as possible, recover any costs incurred from the third party (such as your policy excess) and ensure that you receive any compensation that you may be entitled to for personal injuries you may have suffered as a result of the motor accident.

 

Fault Claims

 

If you've had a minor accident it could be that the cost of paying for the repair yourself works out less than the cost of your excess and the inconvenience of going through your insurance company, contact us for a quote. It could save you money and preserve your no claims bonus! We can also extend this service to the third party, which saves them the hassle of going through their insurance too. Even if you are at fault in an accident, you are still free to choose who repairs your vehicle, regardless of what your insurance company may tell you.

Book an Accident Repair

Accident Repair


Been involved in an accident or have suffered damage to your vehicle? At Cooper Barnes we can carry out all aspects of bodywork repairs, with guarantees on workmanship.

  • Reassurance & quality of work

    Our workshops are equipped with the latest technology, and we work closely with vehicle manufacturers to ensure our repairers training and knowledge is kept up to date. All work is carried out by highly skilled, qualified technicians and we provide a 3 Year Guarantee on All Body Repairs.

    We are members of VBRA the Vehicle Builders & Repairers Accosiation and work to BS10125 (Automotive Compliance)

  • How long will I be without my car?

    Untill we an assess the work required, it's impossible to say how long. However we do have a fleet of courtesy vehicles and will always try to keep you mobile

  • Can you deal with my insurers?

    Yes, we can liaise with your insurers for you and in most cases, manage the claim on your behalf

Fault & Non Fault Insurance Claims


There is a difference, but we can help and guide you through both types. Call our friendly team for more information and guidance through the minefield.

  • What is a fault claim?

    Quite simply this is a claim resulting in an accident occuring directly from your actions

  • What is a non fault claim?

    A non fault claim results in you being the innocent party in an accident, and you have the details of the at fault party.

  • Is the claims process different?

    If the accident is non fault, as long as the 3rd party are insured, you can claim from their policy. If they are not insured, then you would need to claim on your own policy.

    If the incident is a fault, then you would claim on your own policy.

    But in the event of a fault or no fault, call us and our claims team will liaise with the insurers on your behalf.

Female Friendly Garage

  • Are you Female Friendly?

    We are everyone friendly, coming to a garage can be daunting, so we want to make it as easy and as plesant an experience as possible. 


    Everyone is welcome and treated fairly & equally.


    Ash who does all the bookings is always available if you would prefer to speak to a female member of staff.

  • Do you use jargon?

    We try to avoid it wherever possible.  We want  to be clear about the repairs to your vehicle. 

    If in doubt,  please ask, we don't bite! It's never a stupid question, if you don't ask, you don't know.


    We like happy customers, not confused ones.

  • The Cooper Barnes Promise

    • To be clear and honest in our work
    • Everyone treated fairly and with respect
    • Straightforward and open pricing
    • To put the Customer at the heart of everything we do

Car Insurance Facts

  • My insurer has told me that I have to use their approved repairer, is this right?

    No, not at all. It is YOUR legal choice who repairs your vehicle, NOT your insurer. Insurance companies will also try to keep down their costs by using their preferred repairer. They might use a bodyshop who uses non original parts which could compromise the standard and quality of the work. This could even have an impact on the vehicles warranty.

  • I’ve been in an accident that was not my fault, do I need to claim on my insurance?

    No, if you were not at fault, then you do not need to claim on your own policy. Cooper Barnes will repair your vehicle via the third parties insurance. In addition, the other parties insurance will cover you for any reasonable costs you have incurred. 

    Speak to us regarding our claims handling service.

  • My insurer has said I am not eligible to a courtesy vehicle or that my excess has increased, is this right?

    They cannot increase your excess if you decide against their own bodyshop. Speak to us for assistance and guidance. With a courtesy vehicle, depending on your policy, this may well be correct, however Cooper Barnes will always endevour to keep you mobile with a loan vehicle. *subject to availability and conditions.

  • Why is a manufacturer approved bodyshop important?

    Vehicle manufacturers regularly audit and monitor their approved bodyshops. Not only does this ensure the use of genuine manufacturer parts , accurate paint matching , maintaining your warranty but also manufacturer led best practice and regular manufacturer updates.

  • Can you repair / fix other areas of my vehicle whilst it is with you?

    Yes we can, but your insurer will only cover for damage or issues that resulted from the accident. Any other works will need to be met at your own expense.

Vehicle Painting

  • What's the process?

    Once the affected area has been repaired, we have to ensure that the surface is completly flat and dust free. It is then taken into our spray booth where the paint is applied. The booth then becomes an oven, and once the part is cooled, a lacquer is applied then "baked"again. De-nibbed (removing any imperfections) and then polished and refitted to the vehicle.


    For a more detailed answer, please feel free to speak to one of our estimators or painters.

  • Can you do whole vehicle re-sprays and colour changes?

    Yes we can, but it is very labour intensive and not inexpensive!

  • Can I watch my vehicle being sprayed?

    All our painters wear full body protection, and enclosed air-fed masks, and the booth has a full built in extraction system due to the particles created when applying the paint.

    Far better to see the shiny effect when we've finished.

How Cooper Barnes can help?

We provide specialist impartial advice on car maintenance and care. When you come to Cooper Barnes your safety and your vehicles longevity is our top priority, not making an unnecessary sale. If you would like to speak to us about summer or winter checks, or book your car in for a full annual check please contact us today.