Quite simply this is a claim resulting in an accident occuring directly from your actions

A non fault claim results in you being the innocent party in an accident, and you have the details of the at fault party.

If the accident is non fault, as long as the 3rd party are insured, you can claim from their policy. If they are not insured, then you would need to claim on your own policy.

If the incident is a fault, then you would claim on your own policy.

But in the event of a fault or no fault, call us and our claims team will liaise with the insurers on your behalf.

No, all our work is carried out to manufacturer standards , so your warranty will not be affected by us working on your vehicle.

Yes we do, subject to availabilty and qualifying criteria, we will always try to keep you mobile

Yes we can help, we have the latest diagnostic equipment and years of experience, so will be able to identify and rectify automotive gremlins

Our workshops are equipped with the latest technology, and we work closely with vehicle manufacturers to ensure our repairers training and knowledge is kept up to date. All work is carried out by highly skilled, qualified technicians and we provide a 3 Year Guarantee on All Body Repairs.

We are members of VBRA the Vehicle Builders & Repairers Accosiation and work to BS10125 (Automotive Compliance)

Untill we an assess the work required, it's impossible to say how long. However we do have a fleet of courtesy vehicles and will always try to keep you mobile

Yes, we can liaise with your insurers for you and in most cases, manage the claim on your behalf

We are everyone friendly, coming to a garage can be daunting, so we want to make it as easy and as plesant an experience as possible. 

Everyone is welcome and treated fairly & equally.

Emma who does all the bookings is always available if you would prefer to speak to a female member of staff.

We try to avoid it wherever possible.  We want  to be clear about the repairs to your vehicle. 

If in doubt,  please ask, we don't bite! It's never a stupid question, if you don't ask, you don't know.

We like happy customers, not confused ones.

• To be clear and honest in our work
• Everyone treated fairly and with respect
• Straightforward and open pricing
• To put the Customer at the heart of everything we do

No, not at all. It is YOUR legal choice who repairs your vehicle, NOT your insurer. Insurance companies will also try to keep down their costs by using their preferred repairer. They might use a bodyshop who uses non original parts which could compromise the standard and quality of the work. This could even have an impact on the vehicles warranty.

No, if you were not at fault, then you do not need to claim on your own policy. Cooper Barnes will repair your vehicle via the third parties insurance. In addition, the other parties insurance will cover you for any reasonable costs you have incurred. 

Speak to us regarding our claims handling service.

They cannot increase your excess if you decide against their own bodyshop. Speak to us for assistance and guidance. With a courtesy vehicle, depending on your policy, this may well be correct, however Cooper Barnes will always endevour to keep you mobile with a loan vehicle. *subject to availability and conditions.

Vehicle manufacturers regularly audit and monitor their approved bodyshops. Not only does this ensure the use of genuine manufacturer parts , accurate paint matching , maintaining your warranty but also manufacturer led best practice and regular manufacturer updates.

Yes we can, but your insurer will only cover for damage or issues that resulted from the accident. Any other works will need to be met at your own expense.

Once the affected area has been repaired, we have to ensure that the surface is completly flat and dust free. It is then taken into our spray booth where the paint is applied. The booth then becomes an oven, and once the part is cooled, a lacquer is applied then "baked"again. De-nibbed (removing any imperfections) and then polished and refitted to the vehicle.

For a more detailed answer, please feel free to speak to one of our estimators or painters.

Yes we can, but it is very labour intensive and not inexpensive!

All our painters wear full body protection, and enclosed air-fed masks, and the booth has a full built in extraction system due to the particles created when applying the paint.

Far better to see the shiny effect when we've finished.